REFUNDS: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We provide refunds for any defective products or orders that don’t arrive. Please submit a ticket via contact us page, if you’d like to request a refund. Please allow our support team 12-48 hours to get back to you. Sorry but we do not provide refunds if you simply requested the wrong size or colour of an item.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
CANCELLATIONS: All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
RETURNS: Unfortunately, we cannot currently offer size or color exchanges for our products.
CUSTOMS ISSUES: We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer and My Things Online is not liable. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.